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Flat-Fee Consultants Give You Flat Results

January 28th, 2010 by Brandon

Many business owners have negative opinions of online marketing ‘consultants’ because they work in a flat-fee relationship.

It’s our opinion that businesses are much better off working with a team that is paid on performance only. Particularly through an equity stake or sharing of revenues.

Here’s Why

In many flat-fee consulting arrangements, it goes down like this:

You hire RealCoolSEO for $2,200/month. They come in and clean up some title tags, suggest re-doing your internal link structure, and queue up 25 blog links they use for every client.

This takes about 1 day of work. RealCoolSEO is on cruise control from here on out. A few reports per month, a few more blog links to keep your mind at ease. Just enough to keep that monthly check coming in.

The flat-fee consultant’s incentive is slim. The only way for them to make more money is to get more clients like you, which means their best people are off trying to get more clients. You’re working with the maintenance man. The day-to-day.

Any growth in revenues you see from this arrangement is going to flatline sooner or later.

Your Monthly “Fee” Should be $0

The best partners for your business don’t want money up front. The best partners have a vested interest in your growth. Only when you get paid, should they get paid.

Only then will they take an active interest in your business.

A successful online marketing campaign requires constant attention to connect a service to a customer.

You want links? Constant. Branding? Constant. Conversion optimization? Constant testing. Email marketing?

This is not a “set it and forget it” world, no matter how much the ease of the internet makes it appear so.

The best ‘consultants’ understand this. They will dig into your Facebook account and see how your customers talk. They will sit in on Board meetings and learn every aspect of how your business functions.
Takeaway

Forget about paying a monthly fee. Start thinking about what % of 10x in revenues you’d be willing to share with the right partner to make it happen.

  • stlouisseo
    As an SEO guy who charges a flat fee, I must disagree. There's always more to do, and a structured fee schedule fits some businesses just fine. They know what they're spending, I know how much time to allocate to the project. To say because a company hired a flat-rate SEO means they'll get flat-rate results is incorrect. You're lumping those who scam with those who kick ass yet do it within the set parameters of a companies boundaries.

    There's always plenty of work to do no matter which way you're getting paid. If a client of mine started to flat line, I'd have to find out why. And if I didn't, I'd probably lose the gig. So it's not in my interest to see that happen. Even rev-share guys see flatlines from time to time.

    Revenue share is a tough way to go IMO. Sometimes it works, sometimes it sucks. I've experienced both. And yeah I know what you're thinking - if it didn't work then you're just a bad SEO. But there are plenty of factors beyond what we can do, and limitations put on us by companies/beaurocrats can really screw up what looks to be a really nice revshare deal.
  • Good points stlouisseo - we all suffer from the stigma brought on our industry by the snake oil SEO firms. Part of our backlash against flat fees stems directly from it.

    It sure is a lot easier to have a client sign off on a flat fee arrangement (they know what they're paying, and 'giving up') versus trying to structure an equity arrangement or even some rev share deals.

    Ultimately it's about the quality of service someone brings to the table. We have to stay to true to our angel investing roots here and go for the equity deal, working together with business owners towards future growth we both share in.
  • dave
    Great post. In my last company I ran into this issue where I hired an SEO guy and he did minimal work. Obviously his incentive was to get companies on board and than send them a Google Analytics report at the the end of the month showing basic things like visitors.

    In the future I will definitely use this strategy with an SEM/SEO guy. What a great relationship. Till than I will be on countless blogs trying to learn it.

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